Refund policy

At Laura Ortiz, we want you to be satisfied with your purchase.

Returns
You may return eligible items within 30 days of delivery. Items must be unused, unworn, with original tags and packaging.

Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Personalized or customized products
- Items marked as Final Sale
- Products damaged due to misuse

Refunds
Once we receive and inspect your return, we will notify you of the approval status. Approved refunds will be issued to the original payment method within 5-10 business days.

Shipping Costs
Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Contact
Email us for return requests before sending any item back.